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We make holistic healthcare solutions accessible to everyone.

We are India’s leading HealthTech, and InsurTech company focused on administering health benefits across employers, retail members, and public health schemes. We consistently strive to drive innovation and participate in such initiatives, to lower health care costs.

Our Health Benefits Administration model delivers the tools necessary for a health plan to succeed, whether it’s our modular claims management system, our technology that unveils data to make crucial decisions, or our service solutions built around the voice of the customer. In short, our goal is to link our success to that of our members.

Our claims analysis blends talent and technology to help our members defy national claim cost trends. We complement internal processing with advanced surveillance software, and once a claim is identified for potential savings, certified medical specialists work through the claim to find cost-saving solutions.

Often benefits managers point to their provider network discounts as proof of their ability to help grow the bottom line, or others will boast of a smaller administration fee. At Medi Assist, benefits management means more than just reducing service fees. Our comprehensive approach to benefits management ensures our members have a positive experience while helping businesses and members keep health care costs low.

Our Footprint

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Insurer Partnerships

Awards & Recognition


India’s Best TPA by Asia’s Insurance Awards, 2020

We were awarded India’s Best Third Party Administrator by Asia’s Insurance Awards, hosted by Insurance Alertss in December 2020.

Top 14 Healthiest Workplaces in India by Arogya World

Arogya World recognized our offices spaces to be one of the Top 14 Healthiest Workplaces in the country in the latter part of 2020.

Best HR strategy in line with Business by Karnataka Best Employer Brand Awards, 2020

We were identified as the comapny with the Best HR Strategy in line with our Business goals by Karnataka Best Employer Awards, 2020. in the year 2020.

Board of Directors

Himani Kapadia

Independent Director

Dr. Ritu Anand

Independent Director

Anil Chanana

Independent Director

Ananda Mukerji

Independent Director

G Srinivasan

Independent Director

Dr. Vikram Jit Singh Chhatwal

Executive Chairman and Whole Time Director

Satish Gidugu

Chief Executive Officer and Whole Time Director

Vishal Gupta

Nominee Non-executive Director

Gaurav Sharma

Nominee Non-executive Director

Marquee Shareholders

Bessemer Venture Partners

Global investment firm

Formally known as IDFC Trustee Company Limited, global manager of alternative investments

Marquee Accounts serviced

21 insurers use our provider network (as of 31st December, 2020)

Our Motto

“Every Employee A Partner,
Every Customer A Commitment”

A business is nothing without defined values that inspire each one of us every day. Our core values help us live up to that motto every day so our employees, partners & customers always get the best from us.

Our Vision

Medi Assist aims to deliver informed healthcare decisions to a billion lives connected by our technology, partnerships and human touch.

Our Mission

To be the most trusted partner for technology-led healthcare solutions. To be committed to the personal growth & recognition of each MAven & provide an environment that promotes team work, high performance, empathy and keen sense of social responsibility.

Core Values

Honesty, Integrity & Respect

Our integrity is important to us; we do not compromise it. We trust and respect each other – even when we disagree. We are honest and truthful in our actions.

Positive Environment

We foster talent with opportunities to grow and learn. We believe in taking initiative, being challenged and giving 100%.

Customer Driven

We stay true to our commitments made to our Customers. It’s equally important to retain customers as winning new ones.


The technology that Medi Assist partnered with us to build allows healthcare providers within the IHX eco-system to work collaboratively to manage a hospital’s revenue cycle, billing and settlement with third party payer systems. Our AI/ML collaboration with Medi Assist allowed us to deliver faster, accurate and superior outcomes.

Ambuj Kashyap

Ambuj Kashyap

Co-Founder, IHX

Our partnership with Medi Assist eliminates cost of suboptimal therapies that can result in loss of life or organ(s) or reduced quality of life and productivity in people detected with Cancer. Our partnership focuses on evidence-based expert recommended treatments, be it sponsored by states or corporations.

Gitika Srivastava

Gitika Srivastava

CEO, Navya

We have a very deep relationship with Medi Assist. They helped us expand our domestic network in India by leaps. Since then, we’ve leveraged Medi Assist vast health insurance domain knowledge for core product development and customer experience as well.

Michail Chopra

Michail Chopra

CEO, Mayfair We Care

At MediBuddy, we believe in community first and company second. We passionately believe in having partners that share the same values, and Medi Assist is one of those partners. Medi Assist helped us grow our competency, while being an exceptional strategic as well as execution partner.

Satish Kannan

Satish Kannan

CEO, MediBuddy

We were exploring partners… Medi Assist really stood out because you guys had the right skills and resources that we needed as a digital-first company.

Sarbvir Singh

Sarbvir Singh

CEO, Policybazaar


Medi Assist was founded in the year 2000.

As of 31st December, 2020, Medi Assist employed 2999 professionals.

Medi Assist is headquartered in Bengaluru and has a presence in over 45 cities in India.

The mailing address of Medi Assist’s registered office is:

Tower D, 4th Floor, IBC Knowledge Park, 4/1,

Bannerghatta Road, Bengaluru – 560029

Medi Assist follows a financial year that begins on April 1 and ends on March 31.

  1. Internal Auditors: Grant Thornton Bharat LLP
  2. Statutory Auditors: B S R & Co. LLP
  1. Acquisition of DHS TPA in the year 2016
  2. Acquisition of Medicare TPA in the year 2018
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