Online Dispute Resolution Mechanism

SEBI vide circular no. SEBI/ HO/ OIAE/OIAE_IAD-1/ P/ CIR/ 2023/ 131 on July 31, 2023 has introduced Online Dispute Resolution (ODR) mechanism to facilitate online resolution of all kinds of disputes arising in the Indian securities market. Disputes between Investors/Clients and Listed companies, including their Registrar and Share Transfer Agents (RTAs) will be resolved in accordance with this circular.

To enhance investor awareness on the ODR mechanism, a brief overview of the process is provided for reference:

Level 1: Raise your concerns with Registrar and Transfer Agent/ Company

As a first step, all grievances/ disputes/ complaints against the Company are required to be directly lodged with RTA &/ or Company.

MUFG Intime India Private Limited is Company's RTA and Shareholders may lodge their concerns as under:

Level 2: SEBI SCORES

Grievances/ disputes/ complaints which are not resolved at Level 1, or if the shareholder is not satisfied with the resolution provided by the Company/ RTA, then a complaint may be raised on SEBI Complaints Redress System (“SCORES”) which can be accessed at https://www.scores.gov.in

Level 3: ODR Mechanism

In case the Shareholder is not satisfied with the resolution provided at Level 1 or 2, then the Online Dispute Resolution process may be initiated through the ODR Portal at https://smartodr.in/login within the applicable timeframe under law.

The link to the ODR Portal is also displayed on our website at https://www.mediassist.in/investor-relations/

Important Notes:

1. Shareholder(s) may initiate dispute resolution through the ODR Portal without having to go through SCORES Portal (i.e. From Level 1 to Level 3), if the grievance lodged with the Company is not resolved satisfactorily.
2. It may be noted that the dispute resolution through the ODR portal can be initiated only if such complaint/ dispute is not pending before any arbitral process, court, tribunal, or consumer forum or if the same is non-arbitrable under Indian law.
3. There is no fee for registration of complaints/ disputes on the ODR Portal. However, the process of conciliation / arbitration through ODR portal may attract fee and the same shall be borne by the concerned investor/ listed entity/ its RTA (as the case may be).

The aforesaid SEBI circular/ corrigendum can be accessed on the website of SEBI at https://www.sebi.gov.in/ or on the website of the Company at https://www.mediassist.in/investor-relations/

For any queries on the above matter, investors may contact the Company/ RTA.

Grievance Redressal

Address: Tower D, 4th floor, IBC Knowledge Park 4/1, Bannerghatta Road, Bengaluru 560 029, Karnataka, India

Phone: (+91 80) 6919 0000
Email: investor.relations@mediassist.in

Company’s Registrar and Transfer Agent

Unit: Medi Assist Healthcare Services Limited C-101, 247 Park, LBS Marg, Vikhroli (West), Mumbai - 400 083, Maharashtra, India

Phone: (+ 91) 810 811 4949
Email: rnt.helpdesk@linkintime.co.in